High Net Worth Individuals across the Asia Pacific region feel that they are poorly serviced by banks and financial institutions
- IBI Partners quarterly study of High Net Worth Individuals (classified as having >US$2million in liquid assets) across 9 countries in the Asia Pacific has found that 62% believe they are poorly serviced by banks and financial institutions.
- The primary complaint from 44% of High Net Worth Individuals is that the product and service offerings provided by banks and financial institutions are too simplistic and not customizable to their needs.
- Another significant complaint from 39% of High Net Worth Individuals concerning banks and financial institutions, is that staff are not sufficiently knowledgable to understand their needs regarding day-to-day banking and investments.
